Verification Executive - Night Shift - Temporary Role

Rocket X traces its roots back to 2005, we have grown from strength to strength and now provide managed services for a portfolio of online casino, sports and bingo brands to the LeoVegas mobile gaming group. We are looking for self driven people who are passionate about customer experience to join our team.


Our Fraud and Risk Team monitor incoming and outgoing transactions to ensure that both our customers and company are protected against fraud. We have a variety of processes that make certain we are minimising risk whilst providing the ‘Greatest Gaming Experience’.  The Fraud and Risk Team are also responsible for carrying out customer due diligence & verification of new and existing customers, which means there is a lot of diversity within the role.

The Role

  • Reporting into the Fraud and Risk Team Leader

  • Verification of players across 13 brands

  • Document verification - Requesting and reviewing customer documents, managing KYC processes

  • Analysing customer documents inline with company procedures

  • Escalating any trends for further investigation

  • Liaising with customers via email to confirm if extra documents are required or that they have been verified to play

  • Liaising with other internal departments 

  • This is a night shift role - working hours for this role are 10 pm to 6 am - 5 days out of 7 (weekends are included)

  • Training will be for one week on day shift 9am to 5pm

  • Salary is £9.47 per hour on night shift

  • Taxi’s will be provided to and from work if you don’t drive and public transport is not available (this will be a taxable benefit) 

  • This role is a temporary position and you will be provided to go through NRG if successful


The Person


  • Used to working in a high volume, fast-paced ever-changing department

  • Excellent verbal and written communication skills

  • Enthusiastic and flexible with the ability to work as part of a team

  • Excellent problem solving skills, evidence of demonstrating innovative and methodical thinking

  • Excellent attention to detail

  • Self-motivated and able to adapt to changing circumstances.

  • Good time management skills

  • Strong customer focus and willingness to promote service excellence within the team

  • Basic knowledge of Microsoft and Google tools (Excel, Sheets, Word, Docs, Powerpoint, Slides)

  • If successful you will go through a CRB check also in this regulated role


This role is a temporary position and you will be provided to go through NRG to register if you are successful as their temporary member of staff.

 

We encourage a self-driven atmosphere. We provide snacks and treats as well as access to development opportunities that will help you achieve your true potential.


If you would like to work for a unique business in the North East then please apply now… ……