CRM Manager

Join us on our mission to provide… “the greatest gaming experience”

Rocket X traces its roots back to 2005, we have grown from strength to strength and now provide managed services for a portfolio of online casino, sports and bingo brands to the LeoVegas mobile gaming group.

These managed services cover a wide range of business functions from marketing (both acquisition and retention), search (paid and organic), customer services, fraud and risk, graphic design, developer support, user experience and safer gaming to name just a few.

We are looking to recruit a talented and enthusiastic CRM Manager to join our Gaming team.  You will relish working in a fast paced environment and inspire the team to deliver results on a consistent basis. You will also be a key stakeholder in the retention strategy for all Rocket X managed sites.

The Role

  • Train, develop and line management of CRM Executives

  • Establish and maintain a QA process to ensure delivered campaigns and on-site presentation of promotions from the team are of the highest quality

  • Overall responsibility for all execution of CRM across all channels and on-site presentation of all promotional activity

  • Coaching and mentoring of CRM Executives

  • Key stakeholder in the CRM strategy for all players

  • Monitor KPIs from segment groups and react accordingly; ensuring a positive ROI on campaigns

  • Identify gaps and develop new processes and procedures to ensure CRM best practice.

  • Instill a culture of test, learn optimise through continuous A/B testing

  • Provide detailed segmented reporting on campaigns; both on a regular and ad-hoc basis

  • Key stakeholder in driving innovation with new bonus and retention mechanisms

  • Monday to Friday 9 am to 5.30 pm with an early finish on a Friday at 4.30 pm

  • Competitive salary depending on skills and experience 

The Person

  • Experience within a similar role

  • Strong leadership skills

  • Excellent organisational skills

  • Superb attention to detail

  • Experience using Business Intelligence software

As a Rocket X employee you will enjoy full private health care, mobile phone for work and personal use and a competitive company pension scheme. We provide snacks and treats as well as access to development opportunities that will help you achieve your true potential. 

If you would like to work for a unique North East company then please apply now.